Last updated: 2025-12-25
0) Good faith, accuracy & acceptance
- Good faith: We aim to provide professional, careful service. You agree to cooperate, communicate promptly, and provide accurate information so the move can be performed safely and efficiently.
- Scope accuracy: Estimates depend on the details you provide (inventory, access, stairs/elevators, long carry, special/heavy items, packing, time windows). If details are missing or inaccurate, time, crew size, equipment, and cost may change.
- Acceptance: By booking or receiving services, you accept these Terms & Conditions and any written quote/confirmation issued by Two Force Movers.
- Electronic communications: You agree that SMS/email confirmations and notices can form part of the agreement where permitted by law.
1) Quotes & bookings
- Good-faith estimates: Quotes are based on the information you provide. If the scope changes (extra stops, stairs, long carry, heavy items, packing, access restrictions), time and cost may change.
- Binding only when written: A move date/time is secured only after written confirmation from Two Force Movers (email or SMS). Verbal discussions are not binding unless confirmed in writing.
- Change orders: Any changes requested during the move (additional items, extra stop, extra packing) are treated as a change order and may increase time/cost.
2) Rates & billing
- Hourly work: If quoted hourly, billing is based on the actual time required to perform the service, including reasonable travel time between pickup and drop-off locations, and time spent due to access delays.
- Minimums: Minimum crew-hours and/or call-out minimums may apply and will be stated in your quote.
- Supplies/equipment: Packing supplies or specialty equipment used may be added as itemized charges where applicable.
3) Payments
- Due on completion: Unless otherwise stated in writing, payment is due at job completion.
- Deposits: Any deposit collected is applied toward the final invoice. Deposits may be non-refundable if cancellation occurs within the stated window in your written booking confirmation.
- Chargebacks/disputes: If you dispute a charge, contact us first so we can review and resolve it. Unpaid balances remain due while a dispute is reviewed, except where prohibited by law.
- Late balances: Past-due balances may incur interest up to 1.5% per month (18% per annum) or the maximum permitted by Ontario law, plus reasonable collection costs.
4) Cancellations & rescheduling
- Notice: We ask for at least 48 hours notice to cancel or reschedule.
- Late cancellations/no-shows: Same-day cancellations, no-shows, or refusals to proceed after dispatch may incur a fee to cover dispatch and reserved crew time.
- Weather/safety: If conditions are unsafe, we may pause or reschedule. If rescheduling isn’t possible, charges may apply for time already incurred.
5) Access, elevators & parking
- Customer responsibilities: You are responsible for arranging elevator bookings and ensuring reasonable access/parking where required.
- Waiting time: Time lost due to elevator delays, access issues, building restrictions, or inability to park/load may be billable.
- Fees/tickets: Parking fees are the customer’s responsibility unless stated otherwise. Tickets resulting from site conditions are the customer’s responsibility unless caused solely by our error.
6) Heavy or specialty items
- Disclosure required: Tell us in advance about items like pianos, safes, oversized furniture, gym equipment, glass/stone tops, antiques, large appliances, or valuable artwork.
- Safety first: We may decline lifts that are unsafe or not feasible due to weight, access, tight turns, structural limits, or building restrictions.
- Extra resources: Specialty items may require additional crew/equipment and may be quoted separately.
7) Packing, boxes & prohibited items
- Customer-packed boxes: We handle them carefully, but we are not responsible for damage to internal contents we did not pack, unless direct external impact is proven to be caused solely by our crew’s negligence during handling.
- Prohibited items: No hazardous materials, flammables, weapons, illegal substances, or perishables. Do not pack items that could leak or damage other property.
- Valuables: Keep cash, jewelry, passports/IDs, keys, and irreplaceable items with you. We are not responsible for valuables left in boxes or unattended areas.
8) Protection & assembly
- Reasonable protection: We use reasonable protection (blankets, wrap, straps) and take care to protect floors/doors where practical. Some finishes/materials may be sensitive and can still be affected by normal moving activity.
- Basic disassembly/reassembly: Included as time allows (beds/simple tables). Complex items (custom systems, built-ins) may require extra time or a separate quote.
- Appliances/fixtures: Customer is responsible for disconnecting/reconnecting water, electrical, and gas lines. We are not licensed plumbers/electricians.
9) Limits of liability
- Standard liability: Unless you purchase/arrange additional coverage in writing before move day, any compensation (if owed) is limited to reasonable repair or replacement for direct physical damage caused solely by proven negligence of our crew during active handling.
- Liability cap: To the fullest extent permitted by law, any liability established against Two Force Movers shall not exceed the amount paid for the specific service giving rise to the claim.
- Exclusions: Pre-existing damage; normal wear; internal mechanical/electronic failure without external impact; items packed by the customer; and items handled by third parties.
- No consequential damages: We are not liable for indirect, incidental, special, or consequential damages (lost wages, missed appointments, business interruption, delay-related losses).
If you need higher-value protection, ask us before move day so we can explain available options or recommend third-party coverage.
10) Claims process
- Report on-site: Notify the crew lead as soon as you notice damage, and before the crew leaves the site whenever practical.
- Written claim: Email clear photos, move date, addresses, and a brief description within 7 calendar days to info@twoforcemovers.ca.
- Evidence: The customer must provide reasonable evidence that the damage did not pre-exist and was directly caused during the move by our crew.
- Inspection: Retain the item and packaging for review; do not dispose of items until the claim is reviewed.
- Waiver for late notice: Failure to submit a written claim within the stated window may constitute a waiver to the fullest extent permitted by law.
11) Delays & force majeure
We plan routes and schedules carefully. However, weather, traffic, elevator rules, road closures, accidents, and other events outside our control may cause delays. We are not responsible for consequential losses caused by such delays.
12) Long-distance & storage
- Long-distance moves may be quoted as flat-rate or hybrid and may include pickup/delivery windows.
- Third-party storage: If storage is arranged through a third-party facility, that facility’s rules and terms apply (insurance, access, fees). We are not responsible for third-party facility acts/omissions.
13) Safety & right to refuse service
We may refuse or pause service where conditions are unsafe, unsanitary, illegal, or violate building policies. If service is paused or refused after dispatch due to site conditions, restricted access, or undisclosed scope, fees may apply for time already incurred.
14) Privacy
We respect your data. Please review our Privacy Policy for how we collect and use personal information.
15) Updates to these terms
We may update these Terms from time to time. The version posted on this page applies to new bookings after the “Last updated” date. For an existing booking, the terms in effect at the time of your written confirmation apply, unless required by law.
16) Governing law
These terms are governed by the laws of Ontario, Canada. Any disputes will be handled in Ontario.
17) Severability
If any part of these terms is found unenforceable, the remaining sections remain in effect to the fullest extent permitted by law.
Contact
Two Force Movers — Oakville, Ontario
Phone: 647-799-5563
Email: info@twoforcemovers.ca
Plain-language summary. If you need clarification on any clause, contact us before booking.